MIDTERM EXAM - Accommodation & Operation Mgmt

Which of the following is the primary goal of accommodation management?

• Maximizing Profit

• Ensuring guest satisfaction

• Reducing operating costs

• Increasing occupancy rates

What does the term "housekeeping" primarily involve in a hotel?

• Managing front office operations

• Cleaning and maintaining guest rooms

• Marketing the hotel's services

• Preparing financial reports

Which of these is an essential skill for a front desk receptionist?

• Accounting knowledge

• Customer service skills

• Maintenance expertise

• Food preparation

Which department is responsible for room allocations in a hotel?

• Housekeeping

• Maintenance

• Front Office

• Food and Beverage

The primary purpose of a night audit in a hotel is to:

• Track room cleaning activities

• Prepare the breakfast menu

• Reconcile daily financial transactions

• Inspect guest rooms condition

What is the standard check-in time in most hotels?

• 10:00 AM

• 12:00 PM

• 2:00 PM

• 6:00 PM

What is the standard check-out time in most hotels?

• 10:00 AM

• 12:00 PM

• 2:00 PM

• 6:00 PM

Which of the following is a preventive maintenance activity?

• Fixing a leaking pipe

• Replacing burnt out light bulbs

• Scheduling regular equipment inspections

• Cleaning carpets after a spill

What does the term "occupancy rate" refer to?

• Number of employees in a hotel

• The ratio of occupied rooms to available rooms

• The average revenue per guest

• The percentage of returning guests

What is the primary focus of operations management?

• marketing and sales

• managing production and delivery of services

• human resource development

• financial auditing