Planning for Management in the Clinical Laboratory

This is the process of setting objectives and crafting actionable steps to meet organizational goals.

• Directing

• Organizing

• Planning

• Controlling

This type of planning is being done by the middle management.

• Strategic

• Tactical

• Operational

In the Hierarchy of Plans, this serves as the organization's purpose and philosophy.

• mission

• objectives

• strategies

• policies

The following are indicators of poor planning, except:

• idle machines

• delivery dates not met

• materials available

The following are part of the preanalytical phase of planning, except:

• patient prep

• sample collection

• sample transport

• record keeping

ISO stands for:

• International Standardization Organization

• International Organization of Standardization

In this type of planning, the mission and objectives of the organization is identified

• strategic

• tactical

• operational

Planning focuses attention on the objectives of the clinical laboratory.

• true

• false

The path of workflow begins with patient and ends with sample transport.

• true

• false

This refers to an error or event that should not have happened.

• problem

• occurence

• incident