ID, PH & CN: L1 Fr#m#w#rk

What is the new metric that is introduced for March 2025 performance review for L1 ID and PH?

• Updates
• Ticket Updated
• Shift performance
• CSAT
• Service Quality

How many red lights and ticket movement are required to achieve Tier 1?

• Maximum 12 red lights and >100% ticket movement
• Maximum 14 red lights and <100% ticket movement
• Maximum 12 red lights and <100% ticket movement
• Maximum 10 red lights and >100% ticket movement
• No correct answer

When is the new March 2025 Performance management framework starts to be implemented?

• 2024-07-13

• 2024-11-25

• 2024-11-26

• 2025-03-01

• 2025-01-25

Who is responsible to assess Project Output of L1 team?

• TL L1
• TL L2
• Management
• QA Team
• Project Owner

March 2025 performance management framework is not level based

• True
• False

QA and SQS are included as L1 target

• True
• False

Ticket Updates and Updated are included as L1 target

• False
• True