Front

Agency that is responsible for protecting consumers from unfair or deceptive business practices.

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Federal Trade Commission

Front

Agency that protects consumers from dangerous products.

Back

Consumer Product Safety Commission (CPSC)

Front

Agency that enforces laws that protect the environment.

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Environmental Protection Agency (EPA)

Front

A company's promise that the product will meet specific standards over a given time period.

Back

Warranty

Front

A situation in which there is only one company that sells a specific product or service.

Back

Monopoly

Front

To seek and receive a remedy to a problem

Back

Redress

Front

Pressuring consumers to buy a more expensive product than they intended.

Back

Trading up

Front

Deliberate deception, designed to secure unfair or unlawful gain.

Back

Fraud

Front

A nonprofit agency sponsored by local businesses that helps to resolve disputes between consumers and sellers.

Back

Better Business Bureau (BBB)

Front

Handles disputes involving smaller dollar amounts.

Back

Small claims court