MGT269 (Persuasive Message)

The objectives of persuasive message is to persuade people to

• to act how what you desire

• to accept

• to believe

• to react on the action

The medium to deliver the message including:

1. Business letter, memo, e-mail and direct communication

• Correct

• Incorrect

• Not sure

Persuasion is necessary limit on to request for

time, money and information only

• True

• False

Writing Persuasive Request Plan consist of how many element?

• 2

• 3

• 4

• 5

A claims and complaint can be make when a person received a ______________ from the sender/seller.

• damaged products

• correct bills

• unregistered warranty

• inaccurate address

Develop a logical claim and using a moderate tone can be define as one of the strategies for writing persuasive claim

• Yes

• No

• Not sure

• Depends

As a receiver, how you want to ensure that you will be getting the claim?

• Starting with mentioning the problem

• Mentioned on the reason for your to obtain the claim

• Include the copies of invoice, warranties and/or payments

• You final statement of what you want tp be done

The tone of your message is crucial. This sentence can be defined as one of the moderate tone

• Yes

• No

AIDA Strategy can be use to persuade

• Colleagues

• Boss

• Consumers

AIDA strategy can be describe by (attention, interest, desire and activity)

• Correct

• Incorrect