FNCM - Case Management 1

When services or activities are tailored to respect client preferences, what is the expected outcome?

• Decreased client satisfaction

• Greater client satisfaction

• No change in client satisfaction

• Increased client complaints

Do clients have the right to express their personal values or preferences in the case management process?

• Yes

• No

• Only if they ask

• Only if the manager allows

Is advocacy a focus in case management?

• Yes

• No

• Only in certain cases

• Only if requested by the client

What belief does respect for the client stem from in case management?

• All individuals are the same

• All individuals have integrity and worth

• Only clients with disabilities have worth

• Only clients with needs have integrity

What should you avoid doing with clients in case management?

• Making promises you cannot keep

• Listening to their needs

• Providing support

• Offering guidance

Can clients expect their personal information to be treated confidentially?

• Yes

• No

• Only if they sign a waiver

• Only if the manager agrees

Who should drive the process in a successful case management process?

• The client

• The case manager

• The client's family

• The service provider

Is it okay to assume that other service providers will follow through with the client?

• Yes

• No

• Only if they are informed

• Only if they agree

What must the case manager be to meet each individual’s needs?

• Rigid

• Flexible

• Indifferent

• Unyielding

Is the client involved in every step of the case management process?

• Yes

• No

• Only in the beginning

• Only at the end