BUSA 1010 2S Chapter 10

What percentage of total jobs in Canada were in the service sector by 2021?

• 60%

• 70%

• 80%

• 90%

Which of the following is NOT one of the four types of utility discussed?

• Time utility

• Place utility

• Price utility

• Form utility

What is the term for processes that break down basic resources into components?

• Synthetic processes

• Analytic processes

• Chemical processes

• Transport processes

Which layout type keeps the product or customer at one location while equipment and materials move?

• Process layout

• Product layout

• Fixed position layout

• Cellular layout

What does TQM stand for?

• Total Quality Management

• Total Quality Measurement

• Time Quality Management

• Technical Quality Measurement

Which industrial revolution was based on new technologies, software, robots and miniaturization?

• First

• Second

• Third

• Fourth

In which type of service process must the customer be physically present?

• Low-contact

• High-contact

• Medium-contact

• No-contact

What type of chart diagrams steps to be performed and specifies time required for each step?

• PERT chart

• Process chart

• Gantt chart

• Flow chart

Which ISO certification focuses on environmental performance?

• ISO 9000

• ISO 12000

• ISO 14000

• ISO 16000

What term describes paying suppliers to perform certain business processes?

• Insourcing

• Outsourcing

• Contracting

• Subcontracting