A2 HRM quiz

What is the labour productivity for company A?

• 20,000

• 800

• 2.5

• 400

An autocratic manager believes:

• that communication is a two-way process between management and employees

• that listening to workers is valuable

• that communication between management and employees should be a one-way

  process

• that quality circles have a valuable role to play in the workplace

Which of the following provides the best description of a hierarchical structure?

• structure that creates project teams that cut across traditional functional

  departments

• structure where there are layers of the organisation with fewer and fewer people

  on each vertically higher level

• a structure within which there is strong horizontal communication

• a structure with a weak chain of command

Which of the following is considered to be a critical advantage of matrix

structures?

• it promotes teamwork and a focus on what is good for the business rather than

  the department.

• There is a more clearly defined chain of command than under a bureaucratic

  structure.

• Decision making is centralised.

• It encourages top-down communication

A barrier to communication may be defined as:

• any factor that prevents a message being received or understood

• any form of visual communication

• a failure to provide a written record

• the media through which the communication occurs

A manager who wishes to communicate a large quantity of detailed information

would be advised to use which form of communication?

• a written memo

• a face-to-face meeting

• a report

• a noticeboard

What is informal communication?

• unofficial channels of communication that exist between informal groups within

  an organisation

• the route by which a message is communicated from sender to receiver

• the links that allow a message to be communicated between a number of people

• communication that necessarily hinders formal communication