CCMA Dispute Resolution Quiz

What is the first step in the CCMA dispute resolution process?

• Mediation

• Arbitration

• Conarb

• Reconciliation

What does the CCMA representative do during the Mediation step?

• Make a recommendation to resolve the dispute

• Refer the case to the Labour Court

• Listen to both sides

• Issue binding instructions

What is the outcome of the Arbitration step?

• The case is closed

• Both parties reach a consensus

• A binding instruction is issued

• A recommendation is made

What does 'Conarb' refer to in the CCMA process?

• Reconciliation and Arbitration on the same day

• A type of mediation

• A step in the reconciliation process

• A court referral process

What can a party do if they feel the CCMA representative did not consider all matters?

• Seek external arbitration

• Appeal the arbitration decision

• Refer the case to the Labour Court

• Request a new mediation