Day 3 Summary quiz for Person Centred Care

True or False: Communication is more than just talking face to face?

• True

• False

What is Body Language?

• Postures, gestures, and facial expressions.

• The exchange of information through the use of words.

• Your words say one thing but your body language say another.

• Speak from your point of view.

Hearing, thinking about and responding to another person’s message is

• “I” Message

• Active Listening

• Body Language

• Mixed Messages

A good, active listener…

• Remains quiet while listening

• Interrupts the speaker

• Answers his/her cell phone during the presentation

• Makes fun of the speaker

These are signs of poor listening skills (tick all that apply)

• Not thinking about what you’re going to say while the person is speaking

• Not making eye contact while the person is speaking

• Slouching or swinging on your chair while the person is speaking

• Fidgeting or playing with your phone while the person is speaking

The 6 C's include

• Creativity

• Cost

• Care

• Compassion

• Competence

Barriers to effective communication include

• Language differences, cultural misunderstandings, emotional barriers, physical distractions, lack of feedback.
• Technical jargon
• Excessive detail
• All of the above

A therapeutic relationship is

• a casual friendship between two individuals.
• a financial agreement between a professional and patient/service user

• a professional bond between a practitioner and patient/service user based on their needs

What is the role of feedback in effective communication?

• It is a form of body language.

• It only confuses the message.

• It is not necessary for communication.

• It helps to clarify misunderstandings.

Why are therapeutic relationships important in the Nursing Associates role?

• They are only necessary for mental health patients.
• They build trust, enhance communication, and improve patient outcomes.

• They enable patient centred care to be provided