Review

James is a communications manager for a company and is planning a new campaign to engage the audience through spoken content. He needs a platform that allows him to share stories, provide educational content, and manage the company's public image effectively. He considers several options, including creating written newsletters, updating a website, or using a platform that focuses on audio content.

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Jane is attending a team meeting and observing the behavior of her colleagues. She notices that one colleague is leaning back in their chair, another is avoiding eye contact, and a third is frequently touching their hair. As the meeting progresses, a fourth colleague begins using specific and precise language to explain their point.

Based on these observations, which of the following actions is NOT a form of non-verbal communication?

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During a leadership training session, the trainer emphasizes the importance of following instructions and guidelines in the workplace. After explaining a project management scenario, the trainer asks the group: "Which of the following actions demonstrates good follow-through?"

• Starting a new project without consulting your manager.

• Forgetting to update the team on progress after a meeting.

• Ignoring feedback from your supervisor and proceeding with your own plan.
  
  

• Completing tasks on time and checking in with your team for updates.

In the sentence, "Customer Vince called the Party Grab service while she was preparing for her birthday celebration to check on her order of lechon, and pasta."

 

What type of clause is "while she was preparing for her birthday celebration"?

• Adjective clause

• Adverb clause      

• Prepositional modifier              

• Relative Pronoun Clause

In the sentence, "If I had known about the customer’s complaint, I ____," select the correct conditional to complete the sentence.

• will help       

• would help

• would have help

• would have helped

Select the correct verb form to complete the sentence: "The team ___ a successful project last year."

• had

• has

• have

• none

In the contact center industry, effective communication is crucial, _______ miscommunication can lead to customer frustration and lost business.

• On the other hand  

• Whenever    

• On the contrary      

• Whereas

Select the correct transition marker to complete the sentence.

__________, research shows that the growing demand for customer service presents an opportunity to enhance employee support and well-being in the contact center industry in the Philippines. Select the correct transition marker to complete the sentence

• In addition            

                     

• Therefore   

• However      

        

•      

  Similarly       

Which sequence best creates a well-organized paragraph

A. Some individuals are unsure about what to pursue because they have numerous dreams.

B. Selecting the right course in college is one of the toughest decisions one can face.

C. Many people have wanted to follow their dreams since childhood.

D. Ultimately, destiny is shaped by our choices.

• ABCD

• BCDA

• ACDB

• CBDA

Students aiming to apply for a position as a call center agent must consistently enhance their communication skills _______ they can achieve their maximum potential in the job.

• As if

• So that

  Though

                               

   

• Provided    

• Though