Library Procedures for Giving Good Customer Service

How many weeks is the normal lending period for Northrop High School?

• 4 weeks

• 3 weeks

• 2 weeks

• 8 weeks

Do we extend the lending period for students who are borrowing our books from another school - called an Inter-Library Loan?

• Yes, from 3 weeks to 4

• No, it's the same period

• Yes, from 4 weeks to 5

• We don't lend to other schools

What is the first thing a student who is checking out a book needs to do?

• Enter their student number, including zeroes so you can look up their student profile

• Enter their first name only

• Pick out a book mark

• Return the book to the cart

Will we allow students to borrow our books from another FWCS high school?

• Yes, except we don't generally lend manga

• No, never

• Sometimes

What should the student who is checking out a patron do first?

• Greet the student

• Check their pass

• Have them give you their name

• Scan their book

What is the maximum number of books a student can borrow at one time?

• 2 books

• 4 books

• 5 books

• 3 books or 5 manga

How should a student return a book that is overdue?

• Return it to the shelf

• Leave it on the checkout desk

• Hand it directly to a librarian

• Place it in the return bin

What is the penalty for returning a book late?

• Receive a warning

• Lose borrowing privileges

• Pay a fine

• No penalty. They will start receiving reminders as emails and pay a replacement fee if it is never returned.

What should a student do if they want to renew a book they have borrowed?

• Contact the librarian or ask for a renewal at the circulation desk

• Return the book and check it out again

• Use the online portal to renew

• Renewal is not allowed

What is the procedure for borrowing a book from another FWCS high school?

• Request through the librarian

• Directly visit the other school

• Fill out an online form

• It's not allowed