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Professional Development

Practice Problem

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10 questions

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1.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

What is more significant, during a Voice call?

Body language

Communication

Tone of Voice

All of the above

2.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

MEDICAID is for people with?

High Benefit

General Care

Low Income

Disabilities

3.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

MEDICARE is sponsored by who

State Government

Federal Government

Each Patient

Employers

4.

MULTIPLE SELECT QUESTION

5 mins • 1 pt

How do you Deal with an aggressive customer? Choose all that apply

Acknowledge the customers feelings

Recognize the value of a complaint

Talk the customer out of their anger by using logic and facts

Ignore the customer

5.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Does the U.S. provide universal

healthcare for its citizens

Yes

No

6.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

While the U.S. does not have a national healthcare system, what options are available?

General option

Public option

private and public option

Private option

7.

MULTIPLE SELECT QUESTION

5 mins • 1 pt

What are the types of insurance we have? Choose all that apply

Government Insurance

Employer Insurance

State Insurance

Short Term Insurance

Individual Insurance

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