Unit 6 Test

Name

Over half of employees' time at work is spent listening

Democratic Leadership helps develop a feeling of responsibility among group members

Autocratic Leadership is a hands off approach

A good active listener will wait until a speaker has completely finished their statement before asking any question of making any comment.

Most business managers communicate only through writing

What is Communication?

• Speaking only
• Exchanging information online only
• Listening, speaking, and other activties
• Non-Verbal cutes only

When it comes to verbal communication, do the following:

• Make emotional contact with listeners
• Avoid speaking in a monotone voice
• Be enthusiastic and project a positive outlook
• All of the above

By observing body language, or____________, you can gain additional information about a speaker

• Speaking
• Active listening
• Nonverbal cues
• Interrupting

The most common form of written communication is

• Business letter
• Fax
• Memo
• Email