Part II

Which of the following words contains the greatest number of phonemes?

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During a communication workshop, the facilitator explains the different stages of the communication process. She describes how a speaker conveys their thoughts through a message and how the listener interprets and understands it. She then asks the participants to identify which statement does not accurately describe the decoding stage of this process.

 

Which statement does NOT describe the decoding process?

• It assigns meaning to the message

• It involves interpretation.
  
  

• It is usually done by the receiver in a communication process

• It is deciding on the medium to transmit a message

Ma’am May asks her students to identify which word has a short vowel sound.

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Customer Kai called the Family doctor ___ his medical consultation with Agent Sarah to clarify his treatment options.

Choice the correct preposition.                 

• during

• After

• every

• before

Choose the correctly spelled word in the following sentence:

The __________at the Peninsula Manila was ready to drive guests to the Philippine Independence Day celebration.

• chouffeer

• chauffeur

• chafeur

• chaffeur       

Select the sentence below that uses correct punctuation.

• Nadine, and James who had been colleagues for years, resolved customer issues together during busy shifts.

• Nadine and James, who had been colleagues for years, resolved customer issues together during busy shifts.

• Nadine and James, who had been colleagues for years, resolved customer issues together, during busy shifts.

• Nadine and James who had been colleagues for years resolved customer issues together during busy shifts

Which sentence correctly uses the word "affect"?

• The team's performance will see a positive affect from the training session.

• The affect of the high call volume was noticeable on agent morale.

• The affect of the new software improved customer satisfaction ratings.

• The new software will affect how quickly agents can handle customer inquiries.
  
  

Ma’am Wilma is conducting a reading exercise and asks her students to identify which word has a long vowel sound. She reads the following words aloud: "bake," "pin," "pet," and "bus." Which word contains a long vowel sound?

• bus

• bake

• pet

• pin

Ma’am Briones asks the students to identify the correct verb tense in the sentence, "Yesterday, she _____ to the store." Which option correctly completes the sentence with the appropriate verb tense?

• goes

• go

• going

• went

Interpret the following sentence made by a customer towards an agent: "If I share my concerns with you, can I trust you to handle them discreetly?"

 

What does it imply?

• The speaker is unwilling to discuss their concerns.

• The speaker is questioning the agent’s ability to keep information private.

• The speaker is confident that the agent will take action.

• The speaker is offering to share concerns without any conditions.