Delegating business tasks to another company

Hiring more staff internally to complete tasks

Reducing the number of business tasks

Increasing the number of business tasks

Which of the following is a reason for outsourcing?

To increase the number of employees

To reduce the quality of products

What is a disadvantage of outsourcing?

Improved focus on core activities

How can outsourcing improve a business?

By freeing up time to focus on core activities

By reducing the quality of work

By increasing the number of internal tasks

By making the business less efficient

Contracting work to an external organisation

Hiring more employees within the company

Increasing production within the company

Reducing the number of employees

How can outsourcing benefit the quality of a company's products?

By accessing specialised expertise

By reducing the number of employees

By limiting production to local markets

How can quality influence a business's decision to outsource?

By accessing higher quality materials or skills

By ensuring lower production costs

By reducing the need for marketing

By limiting the company's growth

What is the main goal of lean production?

To reduce waste and improve efficiency

To increase the number of workers

To use as many resources as possible

To produce goods at a slower rate

What is the concept of Kaizen in lean production?

Continuous business improvement

What is one advantage of JIT production related to warehouse costs?

Reduces the need for inventory storage

Increases initial payments to suppliers

How does JIT production help in meeting demand?

By using computer systems to adjust stock levels

What impact does JIT have on cash flow?

Improves cash flow by reducing stock

What is cell production?

A method where workers are organised into multi-skilled teams responsible for a unit of work.

A process where each worker is responsible for the entire production line.

A system where workers specialise in only one task throughout the production.

A method where production is automated with no human involvement.

What is one advantage of cell production?

It allows workers to rotate roles, increasing flexibility.

It reduces the need for teamwork.

It decreases employee motivation.

It limits workers to a single task.

How does cell production improve productivity?

By allowing each employee to specialize in a specific area.

By reducing the number of workers needed.

By eliminating the need for quality control.

By increasing the number of tasks each worker performs.

What is one of the key features of Kaizen?

Focus on individual performance

Large investments in technology

Strict adherence to existing methods

How does Kaizen help in reducing waste?

By reducing employee involvement

What is an advantage of Kaizen related to efficiency?

Faster and more effective operations

What is meant by a lean method of production?

Cutting waste whilst improving quality.

Cutting quality whilst increasing waste.

Increasing speed and cutting waste.

What is the Kaizen method of lean production?

A method focused on continuous improvement

A strategy for increasing production speed

A technique for reducing employee numbers

A plan for expanding product lines

How does the Kaizen approach prevent waste and improve efficiency?

By focusing on small, incremental improvements

By implementing large-scale changes annually

By reducing the number of products produced

By outsourcing production to cheaper locations

What is the primary goal of maintaining quality in business?

Meeting minimum standards required to satisfy customer needs

Maximizing employee satisfaction

How does high quality impact customer satisfaction?

It increases customer satisfaction

It decreases customer satisfaction

It has no effect on customer satisfaction

It makes products more expensive

What does quality control involve according to the text?

Ensuring products meet customer standards

What is the purpose of sampling in quality control?

To check a small selection of products for quality

Which of the following is an example of a visual inspection in quality control?

Inspecting clothing for material defects

Checking the weight of a packet of crisps

Checking the spring durability in a mattress

Observing employee-customer interactions

What is the purpose of function tests in quality control?

To test the functions or features of a product

To check the aesthetics of a product

To ensure products are the specified dimensions

To observe employee interactions

How do mystery customers contribute to quality control in a service-based business?

By posing as customers to assess service quality

By checking the weight of products

By conducting visual inspections

What is the role of observations in quality control for service-based businesses?

To watch employee-customer interactions

What is the main focus of quality assurance?

Detecting issues after production

How does quality assurance differ from quality control?

It focuses on prevention rather than correction

It focuses on correction rather than prevention

It is reactive rather than proactive

It is only used in manufacturing

Which of the following is a way to develop quality assurance in a business?

Employing continuous improvement processes

What is Total Quality Management (TQM)?

A continuous quality assurance approach involving all staff

A method to reduce production costs

A system for only production staff

A way to increase production speed

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LO4 Operations Revision Quiz

71 questions

What is one of the key topics covered under LO4 – Operations Management?

Which topic under LO4 – Operations Management focuses on reducing waste and improving efficiency?

What is a primary focus of maintaining and improving quality in operations management?

Which aspect of operations management involves choosing the best way to produce goods?

What is an essential component of operations management that deals with assisting and satisfying customers?

Which of the following is a method of Lean Production?

What is a component of Maintaining and Improving Quality?

Which of the following is a Production Method?

What is a tool used in Customer Service to gather feedback?

What is outsourcing?

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