What is one of the key topics covered under LO4 – Operations Management?

• Outsourcing

• Marketing Strategies

• Financial Accounting

• Human Resources

Which topic under LO4 – Operations Management focuses on reducing waste and improving efficiency?

• Lean Production

• Customer Service

• Maintaining and Improving Quality

• Production Methods

What is a primary focus of maintaining and improving quality in operations management?

• Ensuring product standards

• Increasing advertising

• Expanding market reach

• Reducing employee turnover

Which aspect of operations management involves choosing the best way to produce goods?

• Production Methods

• Customer Service

• Outsourcing

• Lean Production

What is an essential component of operations management that deals with assisting and satisfying customers?

• Customer Service

• Lean Production

• Outsourcing

• Production Methods

Which of the following is a method of Lean Production?

• Mass Customisation

• Just in Time Production

• Quality Assurance

• Customer Surveys

What is a component of Maintaining and Improving Quality?

• Cell Production

• Mystery Shoppers

• Quality Control

• Batch Production

Which of the following is a Production Method?

• Kaizen

• Job Production

• Customer Satisfaction Scores

• Total Quality Management

What is a tool used in Customer Service to gather feedback?

• Flow Production

• Kaizen

• Customer Surveys

• Quality Assurance

What is outsourcing?

• Hiring more staff internally to complete tasks

• Delegating business tasks to another company

• Reducing the number of business tasks

• Increasing the number of business tasks