Review 2

What is the name of the add on for Spectrum Voice that allows you to call 70 countries for $5.00? 

• Stay Connected Plan
• Spectrum Voice International
• Spectrum Long Distance
• Spectrum Extras

Answer explanation

Jupiter is a gas giant made primarily of hydrogen and helium. Unlike terrestrial planets that have solid surfaces, gas giants like Jupiter don't have a well-defined solid surface, allowing them to accumulate more mass in a gaseous form. This composition has allowed Jupiter to grow significantly larger than planets with solid surfaces.

What is the speed of Spectrum Internet Gig? 

• 800x40 MBPS
• 400x20 MBPS
• 1000x35 MBPS
• 500x20 MBPS

What Primary & Secondary reason would you select for a “Ghost call” when dispositioning in the enterprise tracker 

• NONSTANDARD CALL TYPE -> NO CALLER ON LINE
• GHOST CALL -> NO CALLER ON LINE
• UNCONTROLLABLE RETENTION -> INCOMPLETE CALL/GHOST CALL
• None, we do not track ghost calls in the Enterprise Tracker

What two things does a customer need in order to experience 5G (Select the best 3 answers)? 

• Must turn on roaming on their device
• Have a 5G compatible device
• Subscribe to Spectrum Voice
• Be in a 5G coverage area

When can a customer expect to receive their shipped Self-install kit? 

• Same day
• Within 2-3 business days in most cases
• Within 8 business days
• Within 3-4 business days

When processing a Mobile order, an External Credit Check is used when _________________. 

• The customer wants to order the exact number of lines their ILC allows
• The caller has less than 4 months of core services
• The caller wants to order and finance more devices than their ILC allows
• The customer wants to order fewer lines than their ILC allows

Where can you go in CoPilot to see a list of articles that have been recently updated? 

• Residential Home
• Subscriptions
• Recent Tab
• Your Dashboard

Which day of the week are you NOT allowed to schedule a port order? 

• Sunday
• Monday
• Friday
• Wednesday

Which device is NOT compatible with Cloud DVR? 

• Apple TV
• Roku
• PS4
• Xbox One

Which is a feature of Spectrum Internet? 

• $2.99 Low Cost Security Suite
• Up to 25 email accounts
• $2.99 Low Cost WiFi
• No data caps