Short DECA Business Administration Review

While Sebastian is presenting his status report during a staff meeting, Danielle has a question about something he says. What should Danielle do?

• Interrupt Sebastian so she can ask her question right away

• Wait to see if another participant has the same question

• Wait until the next meeting to ask her question

• Ask the question after Sebastian has finished speaking

When posting on your company's social media page, it is important to

• avoid posting any content that is new or interesting.

• ensure your message aligns with company values.

• make aggressive attacks on your competitors' products.

• say whatever is on your mind at the current moment.

The most efficient way to obtain the current interest rates on certificates of deposit purchased through Main Street Community Bank is to

• visit the bank's website.

• go to the bank to get a product brochure.

• make an appointment with a bank teller.

An irate business customer yells at you because of a billing error. In this situation, what should you do to demonstrate a customer service mindset?

• call the person's supervisor to complain about the customer's attitude

• get as upset as the customer

• blame the billing department

• make sure the mistake is corrected

A salesperson who frequently handles customer complaints should think of each complaint as an opportunity to

• get to know the customer.

• satisfy the customer.

• ask personal questions.

• use feedback techniques.

The most positive words to use in selling are

• brand names.

• customers' names.

• technical terms.

• credit terms.

Gina has been called into a meeting while composing an important email message. So Gina will not need to delete and retype the message after the meeting, she should save the message as a

• reply

• draft

• postscript

• flagged response

Visualizing yourself as you would like to be is a technique that

• does not work well.

• is seldom rewarding.

• is quick and easy to learn.

• takes time and practice.

The Occupational Safety and Health Administration (OSHA) is responsible for

Which of the following is an example of a post-sale touchpoint:

• The product itself

• Publicity

• Customer loyalty program

• Advertising