Active and Reflective Listening

Active listening is...

• about waiting for your turn to speak while thinking of your response.

• pretending to listen while nodding and agreeing.

• fully concentrating, understanding, responding, and remembering what the speaker saying.

• • listening only to the parts that interest you.

What can you do to be an active listener?

• Nodd your head.

• Focus on the speaker without distractions or multitasking.

• Paraphrase or summarize what the speaker says to confirm understanding.

• Maintain eyecontact.

What should you avoid doing when someone else is talking?

• Smiling

• Interrupting

• Nodding

• Listening

Reflective listening is...

• when you provide advice to the speaker based on what they said.

• listening to the speaker and paraphrasing their message to show understanding and encourage further dialogue.

• interrupting the speaker to clarify your own opinions.

• about agreeing with everything the speaker says to make them feel better.

What is paraphrasing?

• a technique where communicators intentionally distort the original message to create a new narrative.

• adding your personal opinion to someone else's message to make it more persuasive.

• the act of repeating someone else's words verbatim to ensure accuracy in communication.

• rephrasing or summarizing someone else's message to demonstrate understanding and clarify meaning.

Which is the correct example of paraphrasing? Here is the original statement: "I’m feeling really overwhelmed with all the deadlines at work."

• "Deadlines can be tough, but everyone has to deal with them eventually."

• "It sounds like you’re under a lot of pressure because of your workload."

What is parroting?

• the act of repeating what another person has said, often word-for-word, to demonstrate understanding or clarify their message.

• involves interrupting someone to dominate the conversation and assert control.

• using bird-related metaphors in speech to make communication more engaging and playful.

• the practice of mimicking someone’s tone, gestures, and body language to build rapport during a conversation.

Which is the correct example of parroting? Here is the original statement: "I think the meeting should be postponed because we don’t have enough data yet."

• "So you’re saying the meeting should be postponed because we don’t have enough data?"

• "I completely agree. We should wait until we have more data."

What is a challenge of using reflective listening?

• Misinterpretation

• Overuse

• Timing

• All of the above

What would be a reward when using active listening?

• You can multitask more effectively while listening to someone.

• You avoid needing to ask any follow-up questions, as you immediately know the solution.

• You gain a deeper understanding of the speaker's perspective, building trust and rapport.

• You can successfully convince the speaker to adopt your viewpoint.