Section 1: Professionalism

What is the primary ethical responsibility of a medical assistant according to the document?

• To manage schedules efficiently

• To admit mistakes and maintain confidentiality

• To promote communication among peers

• To take days off when needed

What is the importance of tolerance in a medical assistant's role?

• It allows for more creativity

• It helps in managing time better

• It allows effective work with diverse backgrounds

• It reduces the need for communication

What is the principle of ethics based on in the medical field?

• Creativity and innovation

• Integrity and responsibility to service

• Flexibility and humor

• Efficiency and speed

What is a common cause of stress in a CMA's work environment?

• Lack of creativity

• Not managing tasks and schedules efficiently

• Too much communication

• Excessive breaks

Which of the following is NOT a Medical Assistant's ethical responsibility?

• admit mistakes

• work within one's scope of practice

• maintain confidentiality

• stay current and uphold the honor of the profession

• none. all answers fall under a MA's ethical responsibility

What is an important aspect of respecting individual diversity in the workplace?

• Ignoring cultural differences

• Speaking only one language

• Understanding cultural or ethical differences

• Avoiding nonverbal communication

What should you do if a conflict with a coworker cannot be resolved?

• Ignore the situation

• Report the situation to your supervisor

• Continue arguing

• Leave the workplace

How should medical assistants handle anger from patients?

• Dismiss the patient's feelings

• Assume the anger is personal

• Listen using active listening skills and let the patient voice their concerns

• Avoid the patient

What is the significance of setting boundaries in professional activities?

• To create conflicts

• To maintain professionalism

• To avoid responsibilities

• To ignore coworkers

What should a medical assistant do to ensure a non-threatening environment?

• Use a strict tone

• Maintain a relaxed posture

• Stand over the patient

• Avoid eye contact