Steps to Superior Customer Service
Quiz
•
Business
•
9th Grade
•
Practice Problem
•
Easy
Kaci Keltz
Used 3+ times
FREE Resource
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22 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Customer service is the __________ a business takes to please customers.
Research and experimentation
Involvement and enhancements
Marketing and advertising
Management philosophy
2.
MULTIPLE CHOICE QUESTION
30 sec • 4 pts
Customer expectations evolve over time.
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
The delivery process should take how many days?
One to two business days
Two to three business days
Five to seven business days
Eight to ten business days
4.
MULTIPLE CHOICE QUESTION
30 sec • 4 pts
Which of the following is NOT suggested for promoting customer loyalty?
Greet customers by name
Include loyalty items in the shipping process
Resolve questions and complaints immediately
Calling to check in on customers daily
5.
MULTIPLE CHOICE QUESTION
30 sec • 4 pts
Employees deserve less respect than customers.
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Proper telephone etiquette requires the phone to be answered within how many rings?
Five
Four
Three
Two
7.
MULTIPLE CHOICE QUESTION
30 sec • 4 pts
When dealing with complaints, representatives should be loud, direct and rude.
True
False
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