Which of the following is not a business intelligence feature of SAP's next generation business intelligence applications?

Employee relationship management

Enterprise systems improve management decision making in all the following ways except:

improving forecasts of consumer behavior.

providing more accurate sales and production forecasts.

implementing standard definitions and formats worldwide.

determining the profitability of products.

providing up-to-the-minute data on sales, inventory, and production.

Customer service modules in CRM systems provide tools for:

assigning and managing customer service requests.

organizing effective marketing campaigns.

capturing prospect and customer data.

managing sales prospect and contact information.

identifying profitable and unprofitable customers.

Which of the following provides a suite of integrated software modules and a common central database that allows data to be used by multiple functions and business processes?

Supply chain management systems

Coca-Cola implemented enterprise software from SAP that enabled it to achieve all of the following except:

improving its bargaining power with suppliers.

standardizing business processes worldwide.

reducing the number of employees.

reducing the cost of raw materials.

reacting faster to market changes.

From your reading of the chapter's opening case, which of the answers below is not a reason why Lenzing chose JDA's Sales & Operations Planning software?

Minimize the environmental impact of its products

Create an end-to-end supply chain planning process

Improve sales forecast accuracy

Which of the following enables a firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product?

Supply chain optimization system

The ________ includes a company's suppliers, the suppliers' suppliers, and the processes for managing relationships with them?

upstream portion of the supply chain

supplier's internal supply chain

intermediate portion of the supply chain

downstream portion of the supply chain

Which of the following is not a business intelligence feature of SAP's next generation business intelligence applications?

Employee relationship management

Enterprise software is built around thousands of predefined business processes that reflect:

cutting edge workflow analyses.

Supply chain execution systems provide all of the following functions except:

generating demand forecasts for products.

managing the financial information involving all parties.

tracking the flow of finished goods.

You have been asked to implement enterprise software for a manufacturer of kitchen appliances. What is the first step you should take?

Map the company's business processes to the software's business processes.

Map the software's business processes to the company's business processes.

Select the functions of the system you wish to use.

Rewrite the software to support the way the company's business processes work.

Select the business processes you wish to automate.

Marketing modules in CRM systems provide tools for all of the following except:

tools for assessing its selling partners' performance.

identifying profitable and unprofitable customers.

identifying opportunities for cross-selling.

capturing prospect and customer data.

Supply chain planning systems perform all of the following functions except:

track the physical status of goods.

determine how much product to manufacture in a given time period.

determine where to store finished goods.

establish inventory levels for raw materials and finished goods.

identify the transportation mode to use for product delivery.

To achieve the maximum benefit of a new ERP system, Tasty Baking implemented an enterprise system by:

customizing less than 5 percent of the enterprise system processes.

using a cloud-based version of the ERP.

changing the ERP software as needed to match their own processes.

retaining its legacy systems to operate as a backup to the new enterprise system.

using only the pre-defined processes in the ERP software that matched its own processes.

Which of the following manages the flow of products through distribution centers and warehouses to ensure that products are delivered to the right locations in the most efficient manner?

Supply chain optimization system

To eliminate excessively high inventories of its Pampers disposable diapers at various points along its supply chain because of such distorted information, Procter & Gamble did all of the following except:

use more accurate demand forecasting.

revise its marketing processes.

revise its supply chain processes.

The difference between push- and pull-based models is summarized by which of the following slogans?

Make what we sell, not sell what we make.

Make what we push, not push what we sell.

Sell what we make, not make what we sell.

Pull what we make, not push what we sell.

Push what we make, not pull what we make.

SFA modules in CRM systems provide tools for all of the following except:

managing customer service requests.

managing sales prospect and contact information.

Distribution and delivery of products to retailers is part of the:

downstream portion of the supply chain.

intermediate portion of the supply chain.

supplier's internal supply chain.

upstream portion of the supply chain.

What is the difference between personalization and customization, as applied to e-commerce technologies?

Personalization refers to adjusting marketing messages for a specific consumer; customization refers to adjusting a product or service based on a user's preferences.

Customization is any type of adjustment made to a product by the user; personalization refers to a business changing a product or service for the user.

Personalization is any type of adjustment made to a product by the user; customization refers to a business changing a product or service for the user.

Customization refers to adjusting marketing messages for a consumer; personalization refers to adjusting a product or service based on a user's preferences.

There is no difference. Both terms refer to changing a product or communication for the consumer.

9-12 review

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MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Supply chain software can be classified as either supply chain systems or supply chain systems.

push; pull

maintenance; development

planning; execution

upstream; downstream

demand; continual

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

A supply chain driven by forecasts or best guesses of consumer demand follows a(n) ________ model.

pull-based

demand -driven

optimized

push-based

build-to-order

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

In the supply chain, components or parts are referred to as:

intermediate products.

downstream organizations and processes.

upstream materials, organizations, and processes.

raw materials.

secondary products.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Which of the following is not true about enterprise systems?

Enterprise software is expressly built to allow companies to support their existing business practices.

Enterprise software includes analytical tools to evaluate overall organizational performance.

Enterprise systems help firms respond rapidly to customer requests for information or products.

Enterprise systems provide firmwide information to help managers make better decisions.

Enterprise system data have standardized definitions and formats that are accepted by the entire organization.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

In a ________ strategy, components arrive exactly at the moment they are needed and finished goods are shipped as soon as they leave the assembly line.

streamlined

safety-stock

frictionless

bullwhip

just-in-time

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Which of the following is not a major CRM application software vendor?

JDA Software

SAP

Oracle

Microsoft

Salesforce.com

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

The WMS that Haworth Incorporated uses is an example of which of the following?

Build-to-order model

Supply chain planning system

Continuous replenishment system

Just-in-time strategy

Supply chain execution system

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9-12 review

Supply chain software can be classified as either supply chain systems or supply chain systems.

A supply chain driven by forecasts or best guesses of consumer demand follows a(n) ________ model.

In the supply chain, components or parts are referred to as:

Which of the following is not true about enterprise systems?

In a ________ strategy, components arrive exactly at the moment they are needed and finished goods are shipped as soon as they leave the assembly line.

Which of the following is not a major CRM application software vendor?

The WMS that Haworth Incorporated uses is an example of which of the following?

Which of the following is not a business intelligence feature of SAP's next generation business intelligence applications?

Which of the following is the last entity in the downstream portion of a supply chain?

Which of the following is not a major entity in Nike's supply chain?

Access all questions and much more by creating a free account

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9-12 review

Supply chain software can be classified as either supply chain ________ systems or supply chain ________ systems.

A supply chain driven by forecasts or best guesses of consumer demand follows a(n) ________ model.

In the supply chain, components or parts are referred to as:

Which of the following is not true about enterprise systems?

In a ________ strategy, components arrive exactly at the moment they are needed and finished goods are shipped as soon as they leave the assembly line.

Which of the following is not a major CRM application software vendor?

The WMS that Haworth Incorporated uses is an example of which of the following?

Which of the following is not a business intelligence feature of SAP's next generation business intelligence applications?

Which of the following is the last entity in the downstream portion of a supply chain?

Which of the following is not a major entity in Nike's supply chain?

Access all questions and much more by creating a free account

Similar Resources on Wayground

Popular Resources on Wayground

Discover more resources for Other

Supply chain software can be classified as either supply chain systems or supply chain systems.