Hotel Guest Interaction Quiz

A guest enters the hotel lobby in the morning.

• Hey there! What's up?

• Good morning! Welcome to our hotel. How may I assist you?

• Hi. Do you have a reservation?

A guest approaches the front desk to check in.

• Hi. Name?

• Good afternoon! How can I help you today?

• Oh, you're here.

A regular guest returns after a long time.

• Welcome back, Mr./Ms. [Name]! It's great to see you again.

• Oh, it's you. Welcome.

• How can I help you this time?

Guest: Hi, I'm Sarah. I have a reservation under my name.

• Hi Sarah, what can I do for you?

• Hello, Ms. Sarah. Welcome to [Hotel Name]. Let me assist you with your check-in.

• Oh, okay. Just a moment.

Guest: We're here for our honeymoon.

• That's great! What do you want?

• Congratulations! Welcome to [Hotel Name]. We hope to make your stay special.

• Nice! Do you have a reservation?

Guest: I'm visiting on business.

• Good to know!

• Welcome, Mr./Ms. [Last Name]. Would you like information about our business services?

• Business? Okay, let's go.

Guest: What is the check-out time?

• Whenever you want.

• Check-out time is at 12:00 PM, but late check-out can be arranged.

• We don't have a set time.

Guest: Do you have any rooms with a sea view?

• Yes, we do. Let me check availability for you.

• No idea.

• Maybe, but I'm not sure right now.

Guest: Where is the nearest ATM?

• There's an ATM outside the hotel, to the left.

• You'll have to find one yourself.

• We don't have that information.

Match the guest's need (Column A) with the most appropriate offer of help (Column B): 1. The guest is looking for a good restaurant.

• "I'd be happy to provide some recommendations."

• "Let me carry that for you."

• "Can I show you the way?"

• "Would you like me to arrange a wake-up call or taxi?"