Audit and Quality Improvement Quiz

Why would an organisation carry out an audit?

• To discipline staff

• To understand a process better

• To provide training for staff

• To identify any non-compliance

Which of the below should be carried out before launching a new process or procedure?

• Peer review

• Inspection

• Testing

• Audit

Which of the below is a benefit of improving quality in an organisation?

• Improved reputation

• Lower customer complaints

• Meet customer expectations

• All of the above

Organisations which are owned, controlled and managed by the government are known as which sector?

• Community Interest

• Charity

• Public

• Private

Organisations which are owned, controlled or managed by individuals, groups or businesses are known as which sector?

• Charity

• Not for profit

• Social enterprise

• Private

Which of the below steps would provide an opportunity for improving quality:

• Receive complaint

• Assess complaint

• Investigate the complaint

• Resolve the complaint

Which of the below can fix quality problems in an organisation?

• Audits

• Process improvement

• Assessments

• Surveys

What does the term PDSA stand for?

• Plan, do, study, act

• Preserve, do, study act

• Plan, document, study, act

• Prepare, do, strive, acknowledge

What does the term EFQM stand for?

• English Forum for Quality Management

• English Foundation for Quality Management

• European Foundation for Quality Management

• European Focus for Quality Management

Which of the following ISO standards would be related to health and safety?

• 27001

• 45001

• 9000

• 14000