CompTIA Troubleshooting Quiz

To avoid losing data

To save time

To make the process faster

To ensure compliance with company policies

Implement the fix immediately

Cancel the fix

Wait until after hours or the weekend

Ignore the downtime

Ignore the problem

Test your idea

Ask for help immediately

Jump to conclusions

Restart the device

Ignore the problem

Give up

Ask for help

Assume the problem is complex

Ignore simple solutions

Immediately replace hardware components

Check for easy and common issues first

Leave the system as it is

Put in preventative measures if needed

Update the software

Document the fix and any preventative measures

Only the final solution

Only the steps that didn't work

Every step you took, including unsuccessful attempts

Restart the computer

Leave the system as it is

Call technical support

Test the results of your fix

It impresses your manager.

It helps if the problem comes back months later.

It makes the documentation look professional.

It helps in training new technicians.

To ask them to write up the exact steps and send it to IT

To tell them what hardware component to remove first

To understand the symptoms and recent changes

To make the user feel important