CompTIA Troubleshooting Quiz

Why is it important to back up important data before implementing a fix?

• To avoid losing data

• To save time

• To make the process faster

• To ensure compliance with company policies

What should you do if the fix might cause a lot of downtime for the organization?

• Implement the fix immediately

• Cancel the fix

• Wait until after hours or the weekend

• Ignore the downtime

What is the first step you should take when you have a theory about what might be causing a problem?

• Ignore the problem

• Test your idea

• Ask for help immediately

• Jump to conclusions

What should you do if you can't find a solution to the problem on your own?

• Restart the device

• Ignore the problem

• Give up

• Ask for help

What does Question the Obvious mean?

• Assume the problem is complex

• Ignore simple solutions

• Immediately replace hardware components

• Check for easy and common issues first

Which is the next step after you confirm the functionality is restored?

• Leave the system as it is

• Put in preventative measures if needed

• Update the software

• Document the fix and any preventative measures

What should you include in your documentation?

• Only the final solution

• Only the steps that didn't work

• Every step you took, including unsuccessful attempts

What is the first step after fixing a problem?

• Restart the computer

• Leave the system as it is

• Call technical support

• Test the results of your fix

What is one benefit of providing detailed documentation?

• It impresses your manager.

• It helps if the problem comes back months later.

• It makes the documentation look professional.

• It helps in training new technicians.

Why is it important to talk to the user when identifying a problem?

• To ask them to write up the exact steps and send it to IT

• To tell them what hardware component to remove first

• To understand the symptoms and recent changes

• To make the user feel important