Professional Communications - end of year

Front

Communication involves your words, postures, gestures, and facial expressions. True or False?

Back

True

Front

The definition for communication is:

Back

Exchange of information through words or actions.

Front

Communication includes speaking, listening, and writing.

Back

True

Front

The two types of communication are: Talking and texting, Verbal and Non-Verbal, Speaking and listening, Facebook and Instagram.

Back

Verbal and Non-Verbal.

Front

An example of verbal communication is: Talking to someone face to face.

Back

Talking to someone face to face.

Front

A situation where you smile but are speaking angrily is a type of:

Back

Mixed message.

Front

It takes practice and skill to become a good communicator.

Back

True

Front

It is a good idea to think through what you want to say before speaking.

Back

True.

Front

Nodding, making eye contact, rephrasing, and asking questions are all ways to show that you are listening.

Back

True

Front

What are the three communication styles?

Back

Assertive, passive, and aggressive.