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Understanding Phone Conversations

Authored by Aneta Pyrc

English

10th Grade

Used 9+ times

Understanding Phone Conversations
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20 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You are talking on the phone, and someone says, "I'll put you through now." What does this mean?

They are ending the call.

They are connecting you to another person.

They can't hear you.

They want you to call back later.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If someone says, "Could you speak up, please?" What are they asking you to do?

Speak more quietly.

Speak more clearly.

Speak more loudly.

Speak in another language.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does "Just a moment, please" mean?

Please speak louder.

Please wait for a short time.

Please call back later.

Please answer the phone.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You are calling someone, but you hear, "There is no answer." What should you do?

Call back later.

Keep talking.

Wait for them to pick up.

Hang up and try another number.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If you say, "I'll call back later," what do you mean?

You will call again at another time.

You will wait on the phone.

You will talk to someone else.

You are ending the conversation forever.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

"Could you hold the line while I check the information?" What does this mean?

End the call.

Wait on the phone.

Call back later.

Write down the information.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

"Can you repeat that, please? I didn't hear you." What is the person asking for?

To speak more loudly.

To say it again.

To wait a moment.

To write it down.

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