BIZ 02 - U5: CUSTOMER SERVICE

get

• feedback

• a solution

• loyalty

• a complaint

make

• feedback

• a solution

• loyalty

• a complaint

offer

• feedback

• a solution

• loyalty

• a complaint

• a problem

customer

• times

• a solution

• loyalty

• a complaint

• a problem

response

• times

• a solution

• loyalty

• a complaint

• feedback

report

• a problem

• a solution

• loyalty

• a complaint

• feedback

We lost a lot of business to our competitors last year, so this year

we are working hard to encourage _____________.

Here are some important things you need t o know.

When customer wants to ___________ with a product they bought,

it's important to answer them quickly.

They know that mistakes happen, so if you can _____________ to the problem immediately, customers are usually satisfied.

Customers generally only ___________ if they think you don't

understand their problem or don't want to help.