BIZ 02 - U5: CUSTOMER SERVICE

get

• feedback

• a solution

• loyalty

• a complaint

make

• feedback

• a solution

• loyalty

• a complaint

offer

• feedback

• a solution

• loyalty

• a complaint

• a problem

customer

• times

• a solution

• loyalty

• a complaint

• a problem

response

• times

• a solution

• loyalty

• a complaint

• feedback

report

• a problem

• a solution

• loyalty

• a complaint

• feedback

We lost a lot of business to our competitors last year, so this year

we are working hard to encourage (a)   .

Here are some important things you need t o know.

When customer wants to (a)   with a product they bought,

it's important to answer them quickly.

They know that mistakes happen, so if you can (a)   to the problem immediately, customers are usually satisfied.

Customers generally only (a)   if they think you don't

understand their problem or don't want to help.