OM _ Module 2

Which manufacturing process type dictates that each product

has to share the operation’s resources with many others?

• Project processes

• Jobbing processes

• Batch processes

• Mass processes

Answer explanation

_ requires consideration on how customers react to the experience or process which they are exposed to.

• Process mapping

• Customer journey mapping

• Process design

• Product mapping

Layout and ____ of an operation or process shows how positioned relative to each other.

Answer explanation

In a functional layout involves locating the transforming resources entirely for the convenience of the transformed resources.

• True

• False

Answer explanation

_ _ refer to the machines, equipments

or devices that create or deliver products and services

• Product technologies

• Process technologies

• Indirect process technologies

Answer explanation

________-processing technology shapes,

transports, stores or in any way change physical objects

Example: robotics, 3D printing, packing machines, warehousing systems etc.

Answer explanation

A technology roadmap (TRM) is an approach that

provides a structure that coordinates this consultation.

• True

• False

Answer explanation

The _____-_________ systems approach is a way of thinking about complex organizations: interaction between people and technology within an organisation and interaction between both and the complex environment in which they operate.

___ ___________ refers to allocating larger number of tasks of the same type to individuals