IT Laws for Helpdesk Support Workers

What does GDPR primarily focus on?

• Computer security

• Data protection and privacy

• Software licensing

• Network infrastructure

Answer explanation

GDPR, or General Data Protection Regulation, primarily focuses on data protection and privacy, ensuring individuals have control over their personal data and how it is used by organizations.

Which law makes unauthorized access to a computer system illegal?

• Data Protection Act

• Computer Misuse Act

• Copyright Act

• GDPR

Answer explanation

The Computer Misuse Act specifically makes unauthorized access to computer systems illegal, addressing issues like hacking and data breaches, unlike the other laws listed.

What is the main purpose of the Health and Safety at Work Act?

• To ensure safe and secure IT systems

• To protect the rights of workers

• To ensure safe working conditions for employees

• To regulate software licenses

Answer explanation

The main purpose of the Health and Safety at Work Act is to ensure safe working conditions for employees, protecting their health and safety in the workplace.

Under GDPR, how soon must a data breach be reported to the ICO?

• 48 hours

• 72 hours

• 7 days

• 30 days

Answer explanation

Under GDPR, a data breach must be reported to the ICO within 72 hours. This timeframe ensures timely action to mitigate risks and protect individuals' data.

Which law governs software licensing in the UK?

• Copyright, Designs and Patents Act

• Computer Misuse Act

• GDPR

• Investigatory Powers Act

Answer explanation

The Copyright, Designs and Patents Act governs software licensing in the UK, as it provides the legal framework for copyright protection of software, distinguishing it from other laws like the Computer Misuse Act or GDPR.

What does the Equality Act 2010 aim to prevent?

• Unauthorized access to IT systems

• Workplace discrimination

• Cybersecurity breaches

• Data privacy violations

Answer explanation

The Equality Act 2010 aims to prevent workplace discrimination by ensuring that individuals are treated fairly and equally, regardless of characteristics such as age, gender, race, or disability.

What is the role of SLAs in IT support?

• To prevent data breaches

• To outline expected service levels and response times

• To regulate software licenses

• To define data privacy guidelines

Answer explanation

SLAs (Service Level Agreements) are crucial in IT support as they clearly outline the expected service levels and response times, ensuring both parties understand their responsibilities and expectations.

Which law regulates monitoring employee communications in the workplace?

• GDPR

• Investigatory Powers Act

• Telecommunications Regulations

• Equality Act

Answer explanation

The Telecommunications Regulations specifically address the monitoring of employee communications in the workplace, ensuring compliance with privacy and data protection standards, unlike the other options listed.

What does PECR regulate?

• Data breach reporting

• Electronic communications like emails and cookies

• Cybersecurity training

• Employee rights

Answer explanation

PECR (Privacy and Electronic Communications Regulations) specifically regulates electronic communications, including the use of emails and cookies, ensuring privacy and consent in these areas.

What is considered unauthorized access under the Computer Misuse Act?

• Accessing files without proper permission

• Using licensed software

• Monitoring employee communications

• Using a strong password

Answer explanation

Unauthorized access under the Computer Misuse Act includes accessing files without proper permission, as it violates the rights of the data owner. The other options do not constitute unauthorized access.