(2)Quiz MF0969 y MF0970
Professional Development
•50 Qs
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(2)Quiz MF0969 y MF0970
Quiz
•
Other
•
Professional Development
•
Practice Problem
•
Easy
Gema Palmo
Used 4+ times
FREE Resource
Enhance your content in a minute
50 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
El ambiente físico en la comunicación no verbal incluye:
Solo la iluminación
Únicamente la disposición del mobiliario
El diseño del lugar, mobiliario, decoración y otros elementos
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
La libre información como técnica asertiva:
Facilita iniciar conversaciones
Evita dar información
Solo sirve para finalizar conversaciones
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Los conflictos según su alcance, se clasifican en:
Estratégicos
Reconstructivos
De peso
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
¿Cuál de las siguientes es una herramienta para gestionar la seguridad de la información en una empresa?
SGSI
CRM
ERP
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
En la comunicación telefónica, ¿qué aspecto es esencial para una comunicación eficaz?
Hablar muy rápido para ahorrar tiempo
Modulación adecuada de la voz
Evitar tomar notas durante la llamada
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
En una llamada profesional, ¿qué debe evitarse para mantener la profesionalidad?
Tomar notas
Hablar con un tono formal
Interrumpir
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
En una llamada profesional, ¿qué debe evitarse para mantener la profesionalidad?
Tomar notas
Hablar con un tono formal
Interrumpir al interlocutor constantemente
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