Leadership Exam

What is Conflict?

• When people agree with each other

• When people disagree or have a problem with each other

• When people are happy together

• When people avoid each other

Why Manage Conflicts?

• To create more problems

• To learn how to manage conflicts

• To ignore the issues

• To avoid talking to each other

Benefits of Conflict Management

What are common causes of conflict?

• Shared goals

• Miscommunication

• Mutual respect

• Collaboration

How can conflicts be resolved effectively?

• By escalating the issue

• Through open communication

• By ignoring the problem

• By taking sides

What is a potential outcome of unresolved conflict?

• Improved relationships

• Increased tension

• Better understanding

• Enhanced teamwork

What is a common effect of effective conflict resolution?

• Heightened emotions

• More frequent arguments

• Stronger relationships

• Increased misunderstandings

What role does active listening play in conflict resolution?

• It creates more confusion

• It encourages avoidance

• It helps to clarify misunderstandings

• It leads to more disagreements

Which of the following is a sign of a healthy conflict?

• Escalation of anger

• Withdrawal from discussions

• Open dialogue and expression of feelings

• Silence and avoidance

What is an important skill for resolving conflicts effectively?

• Blame-shifting

• Ignoring the issue

• Active listening

• Defensiveness