Marketing Ch. 8 Quiz

Feedback allows for clarification and understanding during a conversation.

• True

• False

Channels are the actual ideas, information, or feelings the sender wants to share with the receiver.

• True

• False

Maureen is the office manager in a medical office. Jerry is the new billing clerk. As Maureen explains the billing procedure, Jerry provides some non-verbal and verbal responses such as nodding his head and asking questions during her explanation. In communication terms, Jerry’s responses are called feedback.

• True

• False

If you are in a meeting at work, and a coworker’s cell phone rings, this _______________ may interfere with your ability to listen.

• greeting
• generalization
• enumeration
• distraction

Good business telephone skills include answering a call with a pleasant voice and _______________.

• a casual greeting
• abruptly putting the caller on 'hold'
• a formal greeting
• a shouting tone

Strategies that help you read with more understanding include focusing your mind, improving your vocabulary, and _______________.

• emotional barriers
• comparing and contrasting
• forming mental pictures

• planning a response

People usually speak in order to inform, to entertain, and to _______________.

• draw a conclusion
• persuade
• enumerate
• generalize

Society took strong sides--Democrats against Republicans before and during Donald Trump’s time in office. Ronnie, a Democrat who has openly put down Trump, was speaking to Sandy, a Trump supporter. Ronnie began to explain how the democrats have plans for social programs to help the homeless; which listening barrier will most likely affect Sandy?

• noise distraction

• look for a plan

• enumeration

• emotional barrier

Specialized or technical vocabulary used by members of a certain industry

• Jargon

• Language

• Verbal Ques

• Speech

Avenues by which messages are sent--sound, sight, or the written word

• Peaks

• Barriers

• Channels

• Voices