Active Listening Techniques Flashcard

Front

What is active listening?

Back

Active listening is a communication technique that involves fully concentrating, understanding, responding, and remembering what the speaker is saying.

Front

Why is it important not to write down every word a speaker says?

Back

It allows you to listen actively and capture main points.

Front

What technique involves asking specific questions to ensure understanding of the speaker's message?

Back

Clarifying.

Front

What is the primary purpose of restating or paraphrasing in active listening?

Back

To verify understanding of the speaker's message.

Front

What does acknowledging involve in active listening?

Back

Letting the speaker know you understand and appreciate their point of view.

Front

What is the role of framing in active listening?

Back

To present information neutrally and find areas of agreement.

Front

What is summarizing in the context of active listening?

Back

Summarizing involves providing a brief overview of the main points discussed to confirm understanding.

Front

How does active listening improve communication?

Back

It fosters better understanding, reduces misunderstandings, and builds trust between the speaker and listener.

Front

What is the difference between hearing and listening?

Back

Hearing is the physical act of perceiving sound, while listening is an active process that requires attention and engagement.

Front

What is the importance of non-verbal cues in active listening?

Back

Non-verbal cues, such as eye contact and body language, enhance understanding and show the speaker that you are engaged.