November GKT

November GKT

Professional Development

20 Qs

quiz-placeholder

Similar activities

Disney!

Disney!

KG - Professional Development

20 Qs

Thương Hiệu

Thương Hiệu

University - Professional Development

15 Qs

Zelda BOTW

Zelda BOTW

4th Grade - Professional Development

19 Qs

pictogram

pictogram

Professional Development

20 Qs

Soal Pramuka Penggalang

Soal Pramuka Penggalang

Professional Development

23 Qs

Kuiz Kenali Ubat Anda (KUA) 2022

Kuiz Kenali Ubat Anda (KUA) 2022

KG - Professional Development

16 Qs

Super easy quiz

Super easy quiz

1st Grade - Professional Development

16 Qs

GSC - Yumburger

GSC - Yumburger

Professional Development

20 Qs

November GKT

November GKT

Assessment

Quiz

Other

Professional Development

Medium

Created by

Gabriel Yawe

Used 3+ times

FREE Resource

20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

2 mins • 5 pts

Which of these trios is not enlisted as sign-up countries on the app?
Sweden, Ireland, Austria
Belgium, Ethiopia, Prairie
France, Slovakia, Cyprus
Netherlands, Luxembourg, Lithuania

2.

MULTIPLE CHOICE QUESTION

2 mins • 5 pts

A customer living in Berlin reached out and requested more information about his unpaid points for a transfer of 30 EUR recently sent to Nigeria. How best should the issue be addressed?
Apologize to the customer and request for the transaction ID so that it can be escalated on the Issue Log Sheet
Inform the customer about the rewards program and redirect him to the FAQ page.
Encourage the customer to initiate an additional transaction to another qualified country and assure him of the points credit once completed.
Tell the customer that he is ineligible for rewards as the feature is not available for his region.

3.

MULTIPLE CHOICE QUESTION

2 mins • 5 pts

Ashley was referred to the LemFi app by TY and made a single transfer of 200 GBP on her unverified account to a friend in Kenya. Two days later, TY calls in to dispute her unpaid bonus for the invitee's transaction. Which of these options is the best response to give TY?

Hello TY, thank you for calling LemFi. Please note that we will be unable to provide information on your request at this time. We advise that your invitee contacts us directly so that the issue with your bonus payment can be resolved. Thank you for your understanding.
Hello TY, thank you for calling LemFi. Please be informed that you are ineligible for a bonus payment given the status of your invitee's account. We advise that your invitee verifies her account and initiates another qualifying transaction so that you can receive your bonus accordingly.
Hello TY, thank you for calling LemFi. We apologize for this experience and confirm that your invitee is yet to verify her account. Please note that your bonus will be remitted to your wallet as soon as the verification process is completed
Hello TY, thank you for calling LemFi. Please be advised that your issue will be treated and you will receive the bonus in your wallet within 3 to 5 business days.

4.

MULTIPLE CHOICE QUESTION

2 mins • 5 pts

Wale Oke performed a transfer to his sister's GTB account in Nigeria for his building project. He added a note "roofing project" to the transaction. The transfer was successfully processed and Wale shared the transaction receipt with his sister. Would the narration be visible on the shared receipt?
Yes, the sister would view the narration on the receipt
No, the narration can only be viewed when the sister receives a credit alert from her bank.
The narration may be visible depending on the recipient's bank
None of the above

5.

MULTIPLE CHOICE QUESTION

2 mins • 5 pts

Alex sent money to his beneficiary who is yet to receive the value. After a week of disputing this value not received (VNR) transaction, the customer was unable to provide the account statement of his recipient for security reasons. Considering that there has been a back and forth regarding the statement via mail, what is the best step to take?
Insist via email that we cannot forge ahead without the account statement and solve out the ticket
Escalate to the TLs, informing them of the situation and go the extra mile in getting someone to call and convince Alex to provide the account statement.
Tag a QA to help with a resolution and Cc Fisayo Olowo in the escalation
None of the above

6.

MULTIPLE CHOICE QUESTION

2 mins • 5 pts

Picasso recently moved to Italy from Nigeria and decided to create a LemFi account. He reached out to the Customer Support team asking how he could transfer the Naira in his Nigerian account to Europe using the app. How would you respond to this?
Explain to Picasso that LemFi supports multi-currency transactions, and guide him on linking his Nigerian bank account to the app for his intended transfer.
Advise him to use the Paga account option on his account
Ask Picasso to send the Naira in his bank account through a UK, US or Canadian person's LemFi account
Inform Picasso that he would not be able to send money from his Nigerian bank account as the feature is not available on the app.

7.

MULTIPLE CHOICE QUESTION

2 mins • 5 pts

What is the name of LemFi's entity in Canada?
Pomelo Technology Canada Ltd
RightCard Payment Services Limited
Lemonade Technology Limited
LemFi International Payment

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

By signing up, you agree to our Terms of Service & Privacy Policy

Already have an account?