November GKT

Which of these trios is not enlisted as sign-up countries on the app?

• Sweden, Ireland, Austria
• Belgium, Ethiopia, Prairie
• France, Slovakia, Cyprus
• Netherlands, Luxembourg, Lithuania

A customer living in Berlin reached out and requested more information about his unpaid points for a transfer of 30 EUR recently sent to Nigeria. How best should the issue be addressed?

• Apologize to the customer and request for the transaction ID so that it can be escalated on the Issue Log Sheet
• Inform the customer about the rewards program and redirect him to the FAQ page.
• Encourage the customer to initiate an additional transaction to another qualified country and assure him of the points credit once completed.
• Tell the customer that he is ineligible for rewards as the feature is not available for his region.

Ashley was referred to the LemFi app by TY and made a single transfer of 200 GBP on her unverified account to a friend in Kenya. Two days later, TY calls in to dispute her unpaid bonus for the invitee's transaction. Which of these options is the best response to give TY?

• Hello TY, thank you for calling LemFi. Please note that we will be unable to provide information on your request at this time. We advise that your invitee contacts us directly so that the issue with your bonus payment can be resolved. Thank you for your understanding.
• Hello TY, thank you for calling LemFi. Please be informed that you are ineligible for a bonus payment given the status of your invitee's account. We advise that your invitee verifies her account and initiates another qualifying transaction so that you can receive your bonus accordingly.
• Hello TY, thank you for calling LemFi. We apologize for this experience and confirm that your invitee is yet to verify her account. Please note that your bonus will be remitted to your wallet as soon as the verification process is completed
• Hello TY, thank you for calling LemFi. Please be advised that your issue will be treated and you will receive the bonus in your wallet within 3 to 5 business days.

Wale Oke performed a transfer to his sister's GTB account in Nigeria for his building project. He added a note "roofing project" to the transaction. The transfer was successfully processed and Wale shared the transaction receipt with his sister. Would the narration be visible on the shared receipt?

• Yes, the sister would view the narration on the receipt
• No, the narration can only be viewed when the sister receives a credit alert from her bank.
• The narration may be visible depending on the recipient's bank
• None of the above

Alex sent money to his beneficiary who is yet to receive the value. After a week of disputing this value not received (VNR) transaction, the customer was unable to provide the account statement of his recipient for security reasons. Considering that there has been a back and forth regarding the statement via mail, what is the best step to take?

• Insist via email that we cannot forge ahead without the account statement and solve out the ticket
• Escalate to the TLs, informing them of the situation and go the extra mile in getting someone to call and convince Alex to provide the account statement.
• Tag a QA to help with a resolution and Cc Fisayo Olowo in the escalation
• None of the above

Picasso recently moved to Italy from Nigeria and decided to create a LemFi account. He reached out to the Customer Support team asking how he could transfer the Naira in his Nigerian account to Europe using the app. How would you respond to this?

• Explain to Picasso that LemFi supports multi-currency transactions, and guide him on linking his Nigerian bank account to the app for his intended transfer.
• Advise him to use the Paga account option on his account
• Ask Picasso to send the Naira in his bank account through a UK, US or Canadian person's LemFi account
• Inform Picasso that he would not be able to send money from his Nigerian bank account as the feature is not available on the app.

What is the name of LemFi's entity in Canada?

• Pomelo Technology Canada Ltd
• RightCard Payment Services Limited
• Lemonade Technology Limited
• LemFi International Payment

When a transaction is Awaiting Finance Approval, this is an indication that?

• The Product team needs to approve a refund transaction to a user's bank account
• A Compliance team member needs to review the transaction since it is a large funding sum
• The transaction was manually created and needs to be approved by Fisayo Olowo
• The transaction was flagged as suspected by the system

Peter Udochi, who is an unverified Canadian customer, registered on the app on December 9th 2024, and sent an email out requesting that a specific referral code, ANX34R, be added to his LemFi profile. What should the correct actions be to fulfill this request?

• Acknowledge Peter's inquiry and escalate the code addition request to the Compliance team.
• Respond to the mail and escalate for an approval from Brume Fofah on the Slack Customer Support channel.
• Advise Peter to refer his friends and family instead as we will be unable to add the code to his profile.
• Encourage Peter to edit his profile and directly include the referral code on the app.

What is the ODD group of service provider from the following options?

• Wapipay, Cellulant, Flexmoney
• TrueLayer, Trust Payments, ClearBank
• expressPay, Nsano, BigPay
• Swerve, PingPong, DC Bank