Out-of-Sight staff is usually less likely to be motivated by the importance of customer's satisfaction

• True
• False

Without motivation, staff may also show a lack of concern for their co-workers and customers.

• True
• False

Expectancy theory is when people are motivated by expectations: unless the chances of success are reasonable, people will not be motivated to make an extra effort.

• True
• False

Expectancy theory is when people see their own inputs into the workplace (time, experience, education) as a ratio to the outcomes they receive (pay, recognition, promotions). They are looking for equity between this ratio and the ratios of rewards received by other people.

• True
• False

With a strong organizational culture, people may not react in the manner in which management would hope.

• True
• False

With a weak organizational culture, individuals know instinctively how things are done and what is expected.

• True
• False

Which of the following statement about volunteers is wrong ?

• Very enthusiastic about the event itself

• May lack experience and need training

• Prefer long-term responsibilities

• Full of good intentions

Staff members working for free have changing needs and motivations

• True

• False

Which of the following is not an intangible reward ?

• Appreciation

• Loyalty

• Salary

• Support

Herzberg's theory is a process perspective type of theory

• True

• False