Telecoms and Digital

What are the 3 main telecom Charges?

• Call Charges

• Line Rental

• Seats (Users)

• Call Bundles

What does CPS stand for?

• Carrier Per Second

• Customer Pre-Select

• Carrier Pre-Select

What is line rental for telecoms?

• A variable monthly cost for calls

• A fixed monthly cost, agreed at the POS

• A fixed monthly cost for broadband products

What does RTI stand for?

• Retail Price Index

• Relatable Price Index

• Rate per interest

What does 1 seat/user mean?

• 2 simultaneous phone calls

• 1 simultaneous phone call

• 1 handset per user

Select 3 Optional charges that can show on a customer's invoice?

• Directory Charges

• Service help levels

• Bundles

• Calling Features

True or False

Directory Charges are billed if the customer has opted to have their business listed in their local BT Phonebook.

• True

• False

What are the 2 main charges we have for Broadband?

• Broadband Seats

• Broadband Call Charges

• Broadband over usage Download Usage Charges

• Broadband Rental

What are the Optional Service Charges you might see on a Broadband Invoice?

• Call Bundles

• Paper Bill Charges

• Fraud Defender

• Line Assurance

What are the 2 Main Charges for Mobile Billing?

• Over Usage Charges

• Bundles/ Packages

• Usage Charges

• Handset Rental