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Service Management Quiz

Authored by Pravanth Jagan

Other

University

Used 1+ times

Service Management Quiz
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41 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Value consists of two primary value __________ & _______________.

Service & cost

Training & Risk

Utility & Warranty

Analysis & Risk

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The ________tracking how money is actually spent by a Service Provider

Charging

Accounting

Budgeting

Value

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Planning how the money will be spent by a Service Provider is _________.

Charging

Accounting

Budgeting

Value

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Utility is perceived by ________________.

Customer

Trainer

Developer

Retailer

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Services which are proposed or which are in development phase is called ______.

Service pipeline

Service catalogue

Portfolio

Retired services

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Services which are live or ready for deployment is called_________.

Service pipeline

Service catalogue

Portfolio

Retired services

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Services which are no longer functional______________.

Service pipeline

Service catalogue

Portfolio

Retired services

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