Бизнес 76-100

__ communication is the most popular means of transmitting messages

• oral

• visual

• written

• face-to-face

• no correct answer

On the ____ it is possible to get immediate feedback

• telephone

• e-mail

• letter

• fax

• all answers are correct

Appropriate salutation for an application is

• Dear Sir

• My Dear Sir

• Sir

• Sir Mr. X

• Mr. Unknown

1. The letter of acknowledgement 

• serves all the above purposes

• avoids misunderstanding

• provides a record

• shows courtesy

• nothing of the above

1. Business letters must possess the quality of

• coherence

• faultiness

• incompleteness

• jargons

• nothing of the above

1. ____ can be denied at any time

• oral reports

• business reports

• written reports

• formal reports

• no correct answer

Which one is NOT a component of a business letter

• envelope

• subject

• salutation

• complimentary close

• body of the letter

1. Choose the best word to fit the gap. It’s important to understand how other cultures behave so you don’t cause ________

• problem

• offence

• disaster

• behavior

• motivation

In some countries it is quite _____to use the correct title when talking to business colleagues.

• tricky

• offensive

• likely

• formal

• unusual

Having good _______may help you to make deals more easily. 

• manners

• entertaining

• demonstration

• handshaking

• mood