QTCSVC

Which of the following elements is not a way that help a hospitality facility define the industry and provide identity in the marketplace?

• A. The style of signage

• B. The maintenance of back-of-house areas

• C. A distinctive colour scheme used in interior or exterior design

• D. The characteristic appearance of the building itself

Maintenance that includes preparing equipment for changes in the seasons is called:

• A. scheduled maintenance

• B. preventive maintenance

• C. routine maintenance

• D. predictive maintenance

Which of the following statements about emergency and breakdown (reactive) maintenance is true?

• A. An effective maintenance management system greatly reduces the need for emergency maintenance

• B. Even the best ongoing maintenance possible will not eliminate all emergency maintenance

• C. Emergency and breakdown maintenance tends to be quite costly

• D. All of above

What is CMMSS is short for?

• A. Computerized maintenance management systems

• B. Company maintenance management systems

• C. Contract maintenance management systems

• D. Company management maintenance systems

Activities such as the inspection of some items in the guestroom or even repair of obvious small problems (water fountains) are a form of which following?

• A. Routine maintenance

• B. Guestroom maintenance

• C. Emergency maintenance

• D. Scheduled maintenance

What can managers do to curb the negative attributes of a hotels fleet of vehicles?

• A. power vehicles with clean fuels

• B. purchase fuel-efficient vehicles

• C. encourage employees to use public transport

• D. all of the above

What are some reasons for hospitality business to reduce water usage?

• A. rising water costs

• B. governmental restrictions on water usage

• C. increasing water availability

• D. both A and B

Which of the following types of maintenance has an immediate revenue effect?

• A. predictive maintenance

• B. preventive maintenance

• C. reactive maintenance

• D. routine maintenance

What is Capex short for?

• A. Capital expenditures

• B. Capital extract

• C. Capital expending

• D. None of above

Which of following statement is true about economic considerations in motivations for environmental concern?

• A. Many environmental initiatives are less likely to have significant economic benefits

• B. The economic dimensions of environment actions are barely compelling and significant

• C. Switching to environmentally friendly electronic devices could help hospitality businesses save utilities expenses very little

• D. Recycling on a regular basis are likely to reduce a property's waste disposal costs