13/12_chap8

To what does the following definition refer? "A type of analysis focused on finding the point at which the benefits or revenue to be received from improving quality equals the incremental cost to achieve that quality."

• Quality control analysis

• Marginal analysis

• Standard quality analysis

• Conformance analysis

A project has faced major difficulties in the quality of its deliverables. Management now states that quality is the most important project constraint. If another problem with quality were to occur, what would be the best thing for the project manager to do?

• Fix the problem as soon as possible.

• Allow the schedule to slip by cutting cost.

• Allow cost to increase by fixing the root cause of the problem.

• Allow risk to increase by cutting cost.

On an agile project, who is responsible for ensuring the quality of the end product?

• The project manager should check the quality of the product before release.

• The customer should review the product as it is built to ensure that it is fit for business purpose.

• The development team should verify, validate, and test the product while it is being built.

• The users should try out the first release and send feedback and bug reports to the team.

A manager notices that a project manager is holding a meeting with some of the team and some stakeholders to discuss the quality of the project. The project schedule has been compressed, and the CPI is 1.1. The team has worked hard on the project and has been rewarded according to the reward system the project manager put in place. Overall, there is a strong sense of team. The manager suggests that the project manager does not have enough time to hold meetings about quality when the schedule is so compressed. Which of the following best describes why the manager is wrong?

• Improved quality leads to increased productivity, increased cost effectiveness, and decreased cost risk.

• Improved quality leads to increased productivity, decreased cost effectiveness, and increased cost risk.

• Improved quality leads to increased productivity, increased cost effectiveness, and increased cost risk.

• Improved quality leads to increased productivity, decreased cost effectiveness, and decreased cost risk.

Quality is:

• Meeting and exceeding the customer's expectations

• Adding extras to make the customer happy

• The degree to which the project meets requirements

• Conformance to management's objectives

All the following are tools and techniques of Control Quality except:

• Inspection

• Cost of quality

• Histogram

• Cause-and-effect diagram

A project manager is experiencing a great deal of frustration because a lot of rework has been required. It seems as though the team has significant differences of opinion related to interpretation of the requirements. The project manager is trying to determine what changes need to be made to meet the quality requirements and reduce future rework. He seeks the advice of his manager, who asks if he has created a histogram. Histograms help the project manager:

• Focus on the most critical issues to improve quality.

• Focus on stimulating thinking.

• Analyze the cause of a quality problem.

• Determine if a process is out of control.

A control chart helps the project manager:

• Focus on the most critical issues to improve quality.

• Focus on stimulating thinking.

• Analyze the cause of a quality problem.

• Determine if a process is functioning within established metrics.

Cost has been determined to be the highest priority constraint on a project to design and produce a new tool that will be used in restaurant kitchens. The project team has included random sampling of these tools in their quality plan. Although cost is a key factor, the product must also meet high quality standards. All the following are examples of the cost of nonconformance except:

• Rework

• Quality training

• Scrap

• Warranty costs

When managing a change-driven project, how do you ideally want any coding errors to be identified and corrected?

• The QA team finds the errors during alpha testing.

• The developers find the errors in automated unit testing.

• The customer finds the errors when reviewing the product increment.

• The users find the errors on the first day of release.