Organizational Change Quiz

Organizational change is the process that involves changes in the structure of an organization. This includes its culture, operational infrastructure, supporting technologies, or its internal processes.

• True

• False

Return on Invest (ROI) gauges the amount of return on investment compared to the cost of the investment. It is a baseline for developing future marketing plans and is utilized as a part of determining if all of the following should be analyzed for change with the exception of...

• Services

• Processes

• Technology

• Culture

• Ego Needs

A change in leadership can cause a great deal of stress to employees.

• True

• False

Technology change management identifies and implements new technology for...

• Improving productivity and profitability

• Reducing resistance

• Improving communication

• Addressing challenges

• All of the above

Frameworks for change management are necessary for any organization going through a transformation.

• True

• False

A practical change management communication framework includes all of the following, except...

• Planning

• Implementing

• Sustaining

• Reintroducing

Establishing two-way methods of communication is crucial for change management frameworks.

• True

• False

Creating a sense of urgency is not essential when developing a change management communication framework.

• True

• False

Defining the communication framework requires coordinating expectations for the change's size, timeliness, and economic impact.

• True

• False

Creating a change communication framework begins before the decision for change has been communicated to the organization.

• True

• False