Leading to Organization 105 questions

Organizational change is the process that involves changes in the structure of an organization. This includes its culture, operational infrastructure, supporting technologies, or its internal processes.

• True

• False

Return on Invest (ROI) gauges the amount of return on investment compared to the cost of the investment. It is a baseline for developing future marketing plans and is utilized as a part of determining if all of the following should be analyzed for change with the exception of…

• Services

• Processes

• Technology

• Culture

• Ego Needs

A change in leadership can cause a great deal of stress to employees.

• True

• False

Technology change management identifies and implements new technology for…

• Improving productivity and profitability

• Reducing resistance

• Improving communication

• Addressing challenges

• All of the above

Frameworks for change management are necessary for any organization going through a transformation.

• True

• False

A practical change management communication framework includes all of the following, except…

• Planning

• Implementing

• Sustaining

• Reintroducing

Establishing two-way methods of communication is crucial for change management frameworks

• True

• False

Creating a sense of urgency is not essential when developing a change management communication framework.

• True

• False

Defining the communication framework requires coordinating expectations for the change's size, timeliness, and economic impact.

• True

• False

Creating a change communication framework begins before the decision for change has been communicated to the organization.

• True

• False