EM Chapter 6

What is the first step in the communication process?

• Encode

• Transmit

• Develop an idea

• Provide feedback

Which function of communication helps reduce anxiety by providing a way to express emotions?

• Control function

• Motivation function

• Information function

• Emotive function

The final step in the communication process is:

• Decoding

• Receiving

• Encoding

• Provide feedback

Nonverbal communication uses the following except:

• Space and time

• Words and sentences

• Clothing and appearance

• Gestures and posture

Verbal communication includes oral and ....

• Body language

• Gestures

• Written communication

• Aesthetic elements

Which of the following is preferred when cost and time constraints are present?

• Written communication

• Nonverbal communication

• Oral communication

• Gestural communication

Symbols such as words or pictures that suggest different meanings to different people may cause:

• Physical barriers

• Semantic barriers

• Personal barriers

• Technical barriers

Which communication flow occurs from higher authority to lower levels?

• Horizontal communication

• Upward communication

• Downward communication

• Circular communication

What do Boone and Kurtz define MIS as?

• A method of employee motivation.

• A system to replace manual communication.

• An organized method of providing information for decision-making.

• A tool for resolving labor disputes.

Which of the following is NOT a recommended way to eliminate communication barriers?

• Use feedback to facilitate understanding.

• Repeat messages to ensure proper reception.

• Use complex technical language for clarity.

• Use multiple channels to enhance accuracy.