Communication Skills Ch 6 Sec 1

Front

True or False: Is communication more than just talking face to face?

Back

True

Front

What is Body Language?

Back

Postures, gestures, and facial expressions.

Front

Good listening skills include what?

Back

None the above.

Front

Hearing, thinking about and responding to another person’s message is

Back

Active Listening

Front

Three Styles of Communication

Back

Aggressive, passive, and assertive

Front

When a person states his/her position in a firm but positive manner is

Back

Assertive

Front

The exchange of information through the use of words or actions is

Back

Communication

Front

A situation in which your words say one thing but your body language says another is

Back

A mixed message

Front

A person that is overly forceful, pushy, hostile or otherwise attacking in approach is known as

Back

Aggressive

Front

Which communication style is the most effective?

Back

Assertive