Phone Problem Quiz - face to face complaints - video 442 (BP A1)

Who is having a problem with the microphone?

• Emily

• Liz

• Both Emily and Liz

• Neither Emily nor Liz

What does Emily offer to do about the phone problem?

• Give a discount

• Provide a refund or a new phone

• Fix the microphone

• Offer a free accessory

What does Liz prefer regarding the phone?

• A different model

• A new phone of the same model

• A refund

• To keep the current phone

When can Liz collect the replacement phone?

• Monday

• Tuesday

• Wednesday

• Thursday

How will Emily inform Liz when the phone is ready for collection?

• By email

• By text message

• By phone call

• By letter

What information does Liz provide for contact?

• Her home address

• Her office number

• Her email address

• Her friend's number

What is the main issue discussed in the conversation?

• A broken screen

• A faulty microphone

• A software update

• A lost phone