Salesforce AI Exam Questions

Cloud Kicks’ latest email campaign is struggling to attract new customers. How can AI increase the company's customer email engagement?

• Create personalized emails

• Resend emails to inactive recipients

• Remove invalid email addresses

What is a potential outcome of using poor-quality data in AI applications?

• AI model training becomes slower and less efficient.

• AI models are less accurate but easier to train.

• AI models may produce biased or erroneous results.

In the context of Salesforce's Trusted AI Principles, what does the principle of Responsibility primarily focus on?

• Providing a framework for data model accuracy

• Outlining the technical specifications for AI integration

• Ensuring ethical use of AI

What is a benefit of a diverse, balanced, and large dataset?

• Model complexity

• Model trainability

• Model accuracy

What is the main focus of the Accountability principle in Salesforce's Trusted AI Principles?

• Safeguarding fundamental human rights and protecting sensitive data

• Ensuring transparency in AI-driven recommendations and predictions

• Taking responsibility for one's actions toward customers, partners, and society

What is one technique to mitigate bias and ensure fairness in AI applications?

• Using data that contains more examples of minority groups than majority groups

• Excluding data features from the AI application to benefit population

• Ongoing auditing and monitoring of data that is used in AI applications

What is a key challenge of human-AI collaboration in decision-making?

• Creates a reliance on AI, potentially leading to less critical thinking and oversight

• Leads to more informed and balanced decision-making

• Reduces the need for human involvement in decision-making processes

Which type of AI can enhance customer service agents’ email responses by analyzing the written content of previous emails?

• Deep learning

• Natural language processing

• Machine learning

In the context of Salesforce's Trusted AI Principles, what does the principle of Empowerment primarily aim to achieve?

• Empower users to contribute to the growing body of knowledge of leading AI research.

• Empower users of all skill levels to build AI applications with clicks, not code.

• Empower users to solve challenging technical problems using neural networks.

What is a benefit of data quality and transparency as it pertains to bias in generative AI?

• Chances of bias are removed.

• Chances of bias are mitigated.

• ‘Chances of bias are aggravated.