Quiz EME - Inovasi Teknologi

Who is the author of the text?

• David Johnson

• John Doe

• Michael HeryTera

• Jane Smith

What is the main focus of the text?

• Financial Management

• Human Resource Development

• Product Development

• Service Strategy with IT

Which university did Michael HeryTera attend for his Bachelor's degree?

• Sekolah Tinggi Teknik Surabaya

• Petra Christian University

• Universitas Ciputra

• Harvard University

What is one of the competitive service strategies mentioned?

• Product Diversification

• Market Expansion

• Overall cost leadership

• Cost Reduction

What does IT stand for in the context of the text?

• Information Technology

• Intelligent Tools

• Internet Technology

• Innovative Techniques

Which of the following is NOT a feature of services with IT?

• Online payments

• Manual record keeping

• Instant messaging

• Real-time tracking

What is the role of data analytics in services?

• To limit information access

• To reduce customer engagement

• To collect and analyze data

• To increase manual processes

Which technology is associated with the concept of IoT?

• Data Analytics

• Physical devices connected to the internet

• Cloud Computing

• Artificial Intelligence

What is one of the goals of competitive service strategies?

• To increase product prices

• To reduce operational costs

• To create barriers to entry

• To eliminate competition

What does the term 'Focus' refer to in competitive service strategies?

• Expanding product lines

• Creating unique services

• Reducing overall costs

• Targeting a specific market segment