PQ Knowledge Check (Day 1)

What is the maximum Attendance points?

• 20 AP points

• 15 AP points

• 10 AP points

• 25 AP points

Select all that apply:

What are the reasons seniors or families seek Senior Resources?

• Downsizing

• Help with Activities of daily living

• Companionship

• Financial Preparedness

• Health and Medical Needs

Select all that apply: Websites we own

• senior advice

• seniorhomes.com

• assistedliving.org

• a place for mom

• apartmendfinder.org

Caring.com was founded in:

• 2010

• 2006

• 2005

• 2007

True or False

The minimum age requirements for PreQualification are:

45+ years old for senior living and 16+ years old for in-home care.

• True

• False

What metric will affect a PQA's total bonus amount?

• None

• Attendance points

• Productivity

• QA score

What is the passing score for Productivity?

• 80%

• 85%

• 90%

• 75%

What is the passing score for tenured agents in our

Inbound and Outbound Performance?

• 70% IB

  60% OB

• 80% IB

  80% OB

• 75% IB

  75% OB

• 60% IB

  70% OB

How many months or tenure should I gain before I could get a badge?

(Silver,Gold, or Platinum)

• 6 months

• 24 months

• 12 months

What do you call our automated dialer?

• Talk

• Contact

• Twilio

• myDialer