Workplace Communication I - Semester Exam

Front

What are tactics that might cause a document to fail an ethics test?

Back

Refusing to share relevant information, taking credit for someone else's ideas, using ambiguous terms, downplaying negative aspects, or any combination of these.

Front

What is the most common format for a brochure?

Back

Folded twice to create six panels.

Front

What typeface is considered the most legible?

Back

A mixture of uppercase and lowercase letters.

Front

What is the recommended number of typefaces on a flier?

Back

No more than two.

Front

What is a common complimentary close in business communication?

Back

"Sincerely".

Front

What is the purpose of workplace communication?

Back

To convey information effectively and foster collaboration among employees.

Front

What is the importance of clarity in written communication?

Back

Clarity ensures that the message is understood as intended, reducing misunderstandings.

Front

What is the role of feedback in workplace communication?

Back

Feedback helps improve communication effectiveness and fosters a culture of open dialogue.

Front

What are the characteristics of effective business writing?

Back

Conciseness, clarity, correctness, and a professional tone.

Front

What is the significance of audience analysis in communication?

Back

Understanding the audience helps tailor the message to their needs and expectations.